Working with us, with no bad surprises.
An EaaS subscription is a commitment we make to you, not the other way around. No contract that locks you in, no timeline that drags on, no performance that flags once the invoice is paid.
We have formalized four guarantees that cover the real concerns: being locked in, facing a price increase, being disappointed, being left without an answer. They apply to all our clients, without exception and at no extra cost.
Our guarantees
Four guarantees that make the subscription safe
Each guarantee answers a concrete concern. They are included in the subscription, never sold separately.
No commitment, with a way out
You stop whenever you want, at no cost
No contract, no minimum term, no exit fees: you stop the subscription at any time. And if you want to keep the system, you can buy it back at any time for a one-time fee. You then keep what you have built, but you no longer benefit from future updates.
A fixed price for 3 years
Then indexed to European inflation
When you sign, your price is fixed for 3 years. It does not increase, whatever happens to our costs. After that period, the only possible increase is indexation to the European Union inflation rate: no more, nothing else.
Performance and delivery guaranteed
95/100 minimum, delivered in 6 weeks
Every store that goes into production starts at 95/100 minimum on frontend Core Web Vitals: performance is a design constraint, not an after-the-fact promise. And your store is delivered within 6 weeks maximum, otherwise the subscription only starts at deployment: you pay nothing until it is live.
Human support within 24h
An answer, 7 days a week
You get an answer within 24 hours maximum, 7 days a week. You talk to experts and developers who know your store, not to a call center.
The guarantees in numbers
What we commit to delivering
Precise thresholds, not intentions. Here are the commitments we make on every EaaS store.
of commitment
no contract, no minimum term, stop at any time at no cost
of guaranteed fixed price
then an increase limited to the European Union inflation rate
minimum on Core Web Vitals
performance guaranteed from the moment the frontend goes into production
maximum for delivery
otherwise the subscription only starts at deployment, you pay nothing in the meantime
maximum for an answer
human support available 7 days a week
to buy back the system
at any time, but without future updates
Frequently asked questions
What clients ask us about our guarantees
The questions that come up most often about commitment, performance, timelines and support, and our answers.
